Payment Policy

At Johnston Terminal, we aim to provide a safe, convenient, and straightforward checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and important information about payment security and order confirmation.

1. Accepted Payment Methods

We accept the following payment methods at checkout, subject to availability and eligibility:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Visa Electron

  • Discover

  • Diners Club

Available payment options will be displayed during checkout. Your card must be valid and authorized for the transaction.

2. Payment Processing

Payment is submitted during checkout and processed through the payment provider available on our store. Your order may be confirmed after the payment has been successfully authorized or completed.

If your payment is declined or cannot be processed, please check your payment details, confirm that your card is enabled for online purchases, or contact your card issuer. You may also try another available payment method.

3. Currency and Pricing

Product prices and the applicable checkout currency will be displayed on our website or during checkout. Your bank or card issuer may apply currency-conversion fees or other charges depending on your account and location. These fees are determined by your financial institution and are not controlled by Johnston Terminal.

Any applicable taxes, shipping fees, and other charges will be displayed at checkout before you complete your purchase.

4. Payment Security

We take payment security seriously. Online payments are handled through the payment processing services available at checkout. Payment information is processed according to the applicable provider's security procedures.

Please do not send your full card number, security code, or other sensitive payment details to us by email or phone.

5. Order Confirmation

After placing an order, you may receive an order confirmation by email. An order confirmation indicates that we have received your order; it does not necessarily mean that payment has been fully settled or that the order has shipped.

If you do not receive a confirmation, please check your spam or junk folder before contacting us.

6. Payment Issues and Cancellations

If you experience a payment error, notice a duplicate charge, or have a question about a transaction, please contact us with your order number and a description of the issue. For card authorization holds or pending transactions, your card issuer may be able to provide additional information.

Order cancellation requests are subject to our applicable order processing and cancellation procedures. If an order has already been processed or shipped, cancellation may not be possible.

7. Refunds

Approved refunds will be handled in accordance with our applicable refund and return policy. Where possible, refunds will be issued to the original payment method. The time it takes for a refund to appear in your account depends on your bank, card issuer, and payment provider.

Please contact us if you have questions about a refund or its status.

8. Contact Information

If you have questions about this Payment Policy or need assistance with a payment, please contact us:

Business Name: Johnston Terminal

Phone: +1 204-949-7140
Email: info@johnstonterminal.com
Address: 25 Forks Market Rd, Winnipeg, MB R3C 4Y3, Canada

We appreciate your trust in Johnston Terminal and thank you for shopping with us.