Frequently Asked Questions

Welcome to the Johnston Terminal FAQ page. Here you'll find answers to common questions about our indoor water fountains, outdoor water fountains, payment methods, shipping, orders, and returns. If you need further assistance, our team is happy to help.

1. About Our Products

What products does Johnston Terminal sell?

Johnston Terminal offers a selection of decorative indoor and outdoor water fountains designed to enhance homes, gardens, patios, offices, and other spaces. Our collection includes tabletop fountains, LED-lit waterfalls, multi-tier garden fountains, and modern decorative water features.

What is the difference between indoor and outdoor water fountains?

Indoor water fountains are generally designed for spaces such as living rooms, bedrooms, and offices. Outdoor water fountains are intended for gardens, patios, and backyards. Always check each product's specifications and instructions to confirm where it is suitable for use.

Do your fountains include LED lights?

Some models feature LED lighting, while others have different decorative designs. Please review the individual product description to confirm the lighting features included with your selected fountain.

Are the fountains easy to set up?

Setup requirements vary by model. Many decorative fountains require basic assembly, water filling, and connection to a suitable power source. Please follow the manufacturer's instructions provided with your product.

Do water fountains require regular maintenance?

Yes. Regular maintenance typically includes keeping the water level within the recommended range, cleaning the fountain and pump as directed, and removing debris or mineral buildup. Refer to the manufacturer's care instructions for your specific model.

2. Orders and Payments

How can I place an order?

Browse our collection, select your preferred water fountain, add it to your cart, and follow the checkout instructions to complete your purchase.

What payment methods do you accept?

We accept the following payment methods when available at checkout: Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club.

When will I receive my order confirmation?

An order confirmation is generally sent to the email address provided during checkout after your order is submitted. If you cannot find it, check your spam or junk folder.

Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has entered processing or has shipped.

3. Shipping and Delivery

Where do you ship?

Johnston Terminal currently ships within Canada only. We do not offer international shipping at this time.

Is shipping free?

Yes. We offer free shipping on orders delivered within Canada.

How long does delivery take?

Our estimated delivery timeline is:

• Order processing: 2–3 business days.

• Shipping and transit: 3–5 business days.

• Estimated total delivery time: 5–8 business days.

These are estimates and may vary depending on the destination, carrier operations, weather, or other circumstances outside our control.

How can I check my order's shipping status?

If tracking information is available for your shipment, you can use the tracking details provided in your shipping confirmation email. You may also contact us for assistance with your order.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery window, contact us with your order number. We will help you review the available shipping information.

4. Returns and Refunds

Can I return a water fountain?

Returns are subject to our applicable Return and Refund Policy. Please review that policy for eligibility requirements, return instructions, and any applicable conditions before sending an item back.

How do I request a refund?

Contact us with your order number and a brief explanation of your request. Approved refunds will be handled according to our Return and Refund Policy and, where possible, issued to the original payment method.

How long do refunds take?

After a refund is approved and processed, the time it takes to appear in your account depends on your bank, card issuer, or payment provider.

What should I do if my item arrives damaged or defective?

Please contact us as soon as possible with your order number and a description of the issue. Photographs of the damage or defect may help us assess your request. We will guide you through the next steps under our applicable policies.

5. Product Care and Safety

Can I use an indoor fountain outdoors?

Not necessarily. Only use a fountain outdoors if the product specifications and manufacturer's instructions confirm that it is suitable for outdoor use.

Can outdoor fountains remain outside in winter?

Winter care depends on the fountain's materials, pump, and weather-resistance specifications. In freezing conditions, many fountains should be drained, disconnected, and stored or protected according to the manufacturer's instructions.

Do water fountains need to stay plugged in?

Many electric fountains require power to operate their pumps and lighting. Follow the product's instructions, use an appropriate power source, and observe all electrical safety precautions. Never handle electrical connections with wet hands or operate equipment contrary to its instructions.

6. Contact Johnston Terminal

How can I contact customer support?

If your question isn't answered here, please reach out using the contact details below. We're happy to help with product inquiries, orders, shipping questions, and other concerns.

Store Name: Johnston Terminal

Phone: +1 204-949-7140
Email: info@johnstonterminal.com
Address: 25 Forks Market Rd, Winnipeg, MB R3C 4Y3, Canada

Thank you for shopping with Johnston Terminal. We appreciate your interest in our indoor and outdoor water fountains and look forward to helping you find the right decorative water feature for your space.